Prioritizing Alarms Correctly & Processing them Effectively
What Has to Be Done Where and How Important is It?
Alarms or malfunction messages nearly always interrupt tasks that are already in progress in the daily work routine. It is often unclear which has the higher priority: the error message that has just come in or the task that is currently being processed. In addition, the error message often does not provide all the necessary information: What exactly is the problem and what tool do I need for it? Obtaining the required data elsewhere causes time-consuming media disruptions.
The transition between the message on the phone and the required action must be clearly defined by providing all necessary information and possible courses of action straight away. A good user experience in alerting enables employees to set priorities correctly and to act more quickly.