Well Protected in Public Service
Call for help instantly and imperceptibly at workplaces that are exposed to the public
In many government agencies, such as employment agencies, social services and courts, employees in public workplaces are increasingly exposed to aggressive behaviour from angry customers, as regular media reports show. Particularly in situations such as individual conversations or interrogations, verbal conflicts often escalate into attacks with physical or psychological violence.
The range of aggressions extends from insults and intimidation attempts through vandalism to extreme forms such as threats or attacks with weapons - not without health consequences for those affected: Symptoms of stress, anxiety and loss of motivation cause more absences, impair productivity and generally deteriorate the working atmosphere. But material damage can also cause considerable costs and disrupt operational processes in the long term.
Managers of public authorities are therefore required to protect their administrative staff at work, by setting up secure workplaces and efficient alerting systems, regularly training employees and drawing up emergency plans. These safety measures include the installation of unobtrusive emergency call switches in the direct working area.