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Alert first responders and coordinate their workflow

Alert first responders and coordinate their workflow

Alert first responders and coordinate their workflow
In the event of an accident, the emergency number is called intuitively. DAKS immediately forwards the caller to the emergency call center and simultaneously calls those in charge internally (first responders, building managers, the management) and connects them all in a telephone conference. After the call center has hung up, staff members and those in charge can discuss internal measures.
The calling number of the emergency call initiator is displayed, so internal first responders can rush to the scene of the accident immediately.

Give the control center an overview and allow for quick action

Give the control center an overview and allow for quick action

Give the control center overview and allow for quick action
The control center receives all alarms and fault messages. For all ongoing processes, every detail can be monitored and logged for later analysis. In addition, DAKS provides a customizable graphical user interface which, for example, displays affected locations on maps and provides buttons for various actions.

Enable briefings, conferences & effective communication for teams of mobile staff members

Enable briefings, conferences & effective communication for teams of mobile staff members

Enable briefings, conferences & effective communication for teams of mobile staff members
Mobile staff members and teams at different locations must coordinate their daily work effectively. With team conferencing via DAKS, no one has to interrupt their workflow. At the same time, DAKS ensures complete attendance, as it dials all members at the predefined time and reconnects them again should their connection be interrupted.

Keep concerned citizens informed with up-to-date announcements about incidents and protective measures

Keep concerned citizens informed with up-to-date announcements about incidents and protective measures

Keep concerned citizens informed with up-to-date announcements about incidents and protective measures
In the event of fires, explosions or the release of hazardous substances, surrounding neighbourhoods may be threatened as well, e.g. if toxic gases escape. In such cases, up-to-date information must be made available to those affected on an ongoing basis and across all media. DAKS provides optimal voice-based information via a citizens hotline.

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)
In stressful emergency situations, alarms must be triggered intuitively. Depending on the emergency (fire, accident, etc.), different alarm processes are started simply by telephone numbers, key combinations, mouse clicks or emergency call keys. DAKS sends alarms to predefined groups of helpers with information about the type and location of the alarm. DAKS can automatically start a conference between helpers and crisis management.

Protect lone workers doing dangerous work such as tank/silo cleaning

Protect lone workers doing dangerous work such as tank/silo cleaning

Protect lone workers doing dangerous work such as tank/silo cleaning
In the event of a threat, lone workers can use personal alarm devices or smartphones to set off alarms to call for help. In the event of an accident, alarms can also be triggered automatically by the device sensors. DAKS sends alarms to predefined helpers and includes information about the alarm type and the location of the emergency. If required, DAKS can also activate the microphone of the device worn by the worker.

Track and guide visitors and suppliers around the premises

Track and guide visitors and suppliers around the premises

Track and guide visitors and suppliers around the premises
Visitors must be informed and guided around the site. DAKS tracks and locates visitors via a mobile app. Visitors are guided to the right places at the right time.
DAKS also alerts when visitors enter or leave predefined areas. Visitors receive both text and voice messages informing them what to do and are warned and secured in dangerous situations.

Support crisis management with automated conferences

Support crisis management with automated conferences

Support crisis management with automated conferences
Crisis Management must effectively coordinate the necessary measures. DAKS alerts the members of the crisis team and interrupts ongoing telephone calls in order to reach those in charge. With a telephone conference, the crisis team members can immediately coordinate measures without having to gather at one place.

Coordinate shift duties with role-based availability

Coordinate shift duties with role-based availability

Coordinate shift duties with role-based availability
Due to frequent changes and complex plans, work shifts are often difficult to implement. DAKS enables employees to sign on, sign off, or reassign themselves for role-based tasks – all within predefined rules.
This means that only one service number has to be dialed for each service, and DAKS always forwards the call to the person on duty.

What does DAKS do
at a Chemical Plant?

Alert first responders and coordinate their workflow

Alert first responders and coordinate their workflow

Alert first responders and coordinate their workflow
In the event of an accident, the emergency number is called intuitively. DAKS immediately forwards the caller to the emergency call center and simultaneously calls those in charge internally (first responders, building managers, the management) and connects them all in a telephone conference. After the call center has hung up, staff members and those in charge can discuss internal measures.
The calling number of the emergency call initiator is displayed, so internal first responders can rush to the scene of the accident immediately.

Give the control center overview and allow for quick action

Give the control center overview and allow for quick action

Give the control center overview and allow for quick action
The control center receives all alarms and fault messages. For all ongoing processes, every detail can be monitored at the control center and logged for later analysis. In addition, DAKS provides a customizable graphical user interface which, for example, displays affected locations on maps and provides buttons for various actions.

Enable briefings, conferences & effective communication for teams of mobile staff members

Enable briefings, conferences & effective communication for teams of mobile staff members

Enable briefings, conferences & effective communication for teams of mobile staff members
Mobile employees and teams at different locations must coordinate their daily work effectively. With team conferencing via DAKS, no one has to interrupt their workflow. At the same time, DAKS ensures complete attendance, as it dials all members at the predefined time and routinely reconnects them should their connection be interrupted.

Report faults in building management systems

Report faults in building management systems

Report faults in building management systems
DAKS receives fault messages from HVAC systems, motion detectors, fire alarm or door-closing systems and other control systems.
DAKS then starts alarm broadcasts to corresponding skill groups. Air conditioning system down? A service technician is notified right away. A more major problem? DAKS sends a predefined group of competent responders.

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)

Alert predefined groups of helpers (fire fighters, doctors, police, etc.)
In stressful emergency situations, alarms must be triggered intuitively. Depending on the emergency (fire, accident, etc.), different alarm processes are started simply by telephone numbers, key combinations, mouse clicks or emergency call keys. DAKS sends alarms to predefined groups of helpers with information about the type and location of the alarm. DAKS can automatically start a conference between helpers and crisis management.

Protect lone workers doing dangerous work such as tank/silo cleaning

Protect lone workers doing dangerous work such as tank/silo cleaning

Protect lone workers doing dangerous work such as tank/silo cleaning
In the event of a threat, lone workers can use personal alarm devices or smartphones to set off alarms to call for help. In the event of an accident, alarms can also be triggered automatically by the device sensors.
DAKS sends alarms to predefined helpers including information about the alarm type and location of the emergency. If necessary, DAKS can also activate the microphone of the device worn by the worker.

Track and guide visitors and suppliers around the site

Track and guide visitors and suppliers around the site

Track and guide visitors and suppliers around the site
Visitors must be informed and guided around the site. DAKS tracks and locates visitors via a mobile app. In this way, visitors are guided to the right places at the right time.
DAKS also alerts when visitors enter or leave predefined areas. Visitors receive both text and voice messages informing them what to do and are warned and secured in dangerous situations.

Coordinate shift duties with role-based availability

Coordinate shift duties with role-based availability

Coordinate shift duties with role-based availability
Due to frequent changes and complex plans, work shifts are often difficult to implement. DAKS enables employees to sign on, sign off, or reassign themselves for role-based tasks – all within predefined rules. This means that only one service number has to be dialed for each service, and DAKS always forwards the call to the person on duty.

Quickly gather a team to discharge cargo

Quickly gather a team to discharge cargo

Quickly gather a team to discharge cargo
For high priority tasks, such as freight discharge, teams need to be assembled quickly. The different groups can be accessed via phone numbers, speed dial keys or buttons from any mobile or desktop device. DAKS requests staff members from a pre-defined skill group – while including task and location information – and escalates to substitute members until the required number is reached.

Support crisis management with automated conferences

Support crisis management with automated conferences

Support crisis management with automated conferences
Crisis management must effectively coordinate the necessary measures. DAKS alerts the members of the crisis team and interrupts ongoing telephone calls in order to reach those in charge. With a telephone conference, the crisis team members can immediately coordinate measures without having to gather at one place.

What does DAKS do
at a Container Port?
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Industry + DAKS

In many industrial plants there exists by nature a heightened security and safety risk. Here, malfunctions and work performed at single workstations are potentially dangerous.

When a plant incident occurs, every control center is immediately faced with an abundance of different tasks and responsibilities. But where DAKS automates these vital alarm processes and facilitates the overall communication, not only is the burden of employees relieved substantially, also stress-related errors are avoided and action is taken quicker.

DAKS notifies service engineers of malfunctions, automatically sets off alarms when single workers at standalone workstations suffer an accident, calls all emergency services to the precise site, and warns the exposed public.

DAKS-Pro
DAKS-Pro
Ideally suited to be used in the industry sector

Application Examples

This is how DAKS is used

Alerting

In plant incidents or malfunctions, DAKS mobilizes the relevant emergency responders and actively alerts affected residents

Learn more

Citizens Hotline

Constantly updated messages notify concerned citizens of incidents and protective measures being taken

Learn more

Lone Worker Protection

Deliberate and automatic alarms with positioning in case of accidents at hazardous workplaces

Learn more

Service Hotline

Realization of a service number or an on-call telephone helpdesk with easy take-over function
Many Application Possibilities

"We have discovered the wide range of possibilities of DAKS. Over the last years, we have installed several DAKS systems for a wide variety of different tasks. We can say that we have yet to reach the limits of the many possibilities in which this system can be put to use."

Daniel Knapp
Daimler, Sindelfingen
Massive Relief

"With DAKS, we proactively inform our customers through automatically distributed announcements if there are failures or maintenance work on the infrastructure systems. This has massively relieved the employees on our hotline."

Thomas Krüger
Infraserv, Höchst
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