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Give the control center overview and allow for quick action

Give the control center overview and allow for quick action

Give the control center overview and allow for quick action
The control center receives all alarms and fault messages. For all ongoing processes, every detail can be monitored at the control center and logged for later analysis.
In addition, DAKS can provide a customizable graphical user interface which, for example, displays affected locations on maps and offers readily available buttons for critical actions.

Support crisis management with automatic conferences

Support crisis management with automatic conferences

Support crisis management with automatic conferences
In a crisis, all members of the crisis unit must be reliably alerted in order to effectively coordinate the necessary measures. To this end, DAKS also interrupts ongoing telephone calls to reach those in charge. The crisis management team can start coordinating immediately, regardless of where the members are located.

Enable briefings, conferences and effective communication for teams of staff

Enable briefings, conferences and effective communication for teams of staff

Enable briefings, conferences and effective communication for teams of staff
Mobile staff members and teams at different locations must coordinate their daily work effectively. With team conferencing via DAKS, no one has to interrupt their workflow.
At the same time, DAKS ensures complete attendance, as it dials all members at the predefined time and routinely reconnects them, should their connection be interrupted.

Forward information on current energy resources immediately

Forward information on current energy resources immediately

Forward information on current energy resources immediately
The coordination of energy resources must be carried out by competent technical experts. Information about current energy resources must therefore reach the right persons immediately.
DAKS notifies those in charge and includes all necessary information.

Alert different emergency forces and inform neighborhoods

Alert different emergency forces and inform neighborhoods

Alert different emergency forces and inform neighborhoods
In stressful emergency situations, alarms must be triggered intuitively. Depending on the type of emergency (fire, accident, etc.), various alarm processes can be started simply via telephone numbers, key combinations, mouse clicks or emergency call keys.
DAKS sends alarms to predefined groups of helpers, starts crisis conferences and informs predefined neighborhoods.

Forward fault messages to mobile service technicians with reliable connection

Forward fault messages to mobile service technicians with reliable connection

Forward fault messages to mobile service technicians with reliable connection
Utilities must react quickly to disruptions or failures. Service technicians sign on to role-based services themselves via telephone or over the Internet.
This means that only one number has to be dialed for each service and a staff member on duty is always available.

What does DAKS do
at the Energy Supplier?
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Utilities + DAKS

Providing the public reliably every day with electricity, heating, gas and water is a task with high responsibility.

Every incident or variation in the utilization and production requires immediate and adequate action to warrant that the quality of the supply and the customer service meet the high standards and expectations of citizens and businesses alike.

From routine jobs to emergency breakdowns: DAKS automates, facilitates and accelerates all communications processes — externally with customers and internally between control centers, engineers, technicians and crisis management.

This is why DAKS is the longstanding partner of choice for the utlilities sector — wherever expeditious action and communication is essential.

DAKS-Eco
DAKS-Eco
Extremely reliable in the utilities sector

Application Examples

This is how DAKS is used

Smart Query Management

Filter incoming calls at the service number and insert selective playback of latest info announcements

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Swift Fault Management

When fault reports are received, notify responsible on-call service teams at the push of a button

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Complex emergency procedures

"The requirements for the alarm server were extremely varied. They included easy integration into the existing telecommunications infrastructure and the possibility of mapping very complex contingency plans with it."

Johannes Göbel
50Hertz, Neuhagen
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Service hotline for utility customers
Provide and distribute information quickly and safely
Efficiently deploy on-call service teams to maintain security of supply
DAKS meets all municipal utility needs
Call qualified helpers quickly in an emergency
Call service and technicians automatically
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