From now on, each month throughout the year, we will be presenting one of the many practical application or extension modules for DAKS in detail. Get to know the various application possibilities of the individual DAKS modules and learn from tips, checklists and background information how you can work and communicate even more efficiently with these modules — in times of crisis as well as in day-to-day life.
You are already using DAKS? Then you have probably already been able to convince yourself of its efficiency, reliability and performance. Now complement your existing DAKS with modules tailored to your needs and benefit from many more possibilities to use DAKS in your company or organization — to save time, secure employees and customers, communicate better and make your overall work processes more efficient.
The Broadcast Call Extension 'Email Dispatch'
DAKS broadcast calls distribute important information quickly and reliably to relevant groups of people. Fault messages, e.g. from industrial plants or building management systems, can be forwarded to a group of service technicians. In order for the recipients to be able to receive the information on a wide range of different end devices, DAKS can output the announcements both as text and voice messages.
If you want to make absolutely sure that a message will reach the broadcast call recipients in any event (even if they cannot be reached directly) or that the information will still be available to them after the actual call, simply use the DAKS broadcast call extension 'Email Dispatch'.
The Extension in Detail
With this module, DAKS provides an additional field "Email Address" in the broadcast subscriber management, in which an email address can be entered for each member of a broadcast subscriber group.
For the broadcast call itself, the sending of an email can then be set up under various conditions. For example,
- to all group members with a registered email address,
- only in the positive case (to subscribers who have been reached or have acknowledged positively),
- only in the negative case (to subscribers who could not be reached or have acknowledged negatively),
- or no email dispatch.
So, for example, all subscribers who missed a certain broadcast call can still be informed by email about the topic and content of the relevant broadcast call.
Conversely, subscribers who have already positively acknowledged a broadcast call can receive the broadcast content additionally as an email. This way, they can re-access the information, e.g. in case of longer texts or more complex details, at any later time.
Stay on Top of Things
In a broadcast call, however, not only content information is distributed to the recipient groups, but also information about the broadcast call itself is generated: E.g. call results, such as reached and unreached subscribers, start and end time, to name only a few.
It is often important, e.g. for documentation purposes, that this information be made available to one or more persons responsible, be it in the form of a shorter summary or as a detailed log report.
The 'Email Dispatch' module allows you to specify one or more recipients of these results for each individual broadcast call. So you can automatically send a complete broadcast call log report as an email attachment to the person in charge. In contrast, the recipients of the broadcast call results in short form receive only the most important key data as a summary, such as
- date/time of broadcast start/end and name of the broadcast call group,
- number of subscribers assigned, reached and unreached,
- number of subscribers who have acknowledged positively or negatively.
This gives those responsible a quick overview of whether important messages have reached a sufficient number of recipients or whether an important task has been taken over.
Could our Module of the Month Be of Interest to You?
Use our short checklist for the DAKS module 'Email Dispatch' and find out!