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This January is dedicated to the subject of e-mail. For example, we introduced the broadcast extension 'Email Dispatch' as our DAKS Module of the Month and last week presented the extension in detail.

'Email Dispatch' is one building block for reliable alerting and communication with DAKS. The fact that DAKS, like no other alarm server, accepts and converts messages from the most diverse (heterogeneous) infrastructures and can in turn output them in many different formats and media is one of the keys to this reliability. After all, what use would it be if an alarm server sends your service technician a fault message to his landline number while he can only be accessed via mobile phone? Or what if he finds himself in such a noisy environment that he can hardly or not at all listen to an announcement? 

Such and many other circumstances are not the exception, but the rule in real working life, not least because workplaces and workflows are becoming increasingly mobile. DAKS therefore takes care of what you don't have to consider for every situation and issues each message in both language and text form. This in turn enables communication via various media and channels with the aim of reaching a person responsible for each task within the right time.

How an email becomes a call

So while our DAKS Module of the Month 'Email Dispatch' ensures that a broadcast call can also be sent as an email, there is also a corresponding DAKS solution for the opposite case: 'Mail2Phone'!

Fault messages are often issued by the triggers themselves in email format. This procedure is used when the physical transmission of data via contacts and cables is not indicated or too expensive, for example due to long distances. But is the responsible recipient actually reachable by email, e. g. due to on-call duty? And is the signalling of an email inbox sufficient to attract as much attention as a ring tone could attract in a call? With the 'Mail2Phone' extension module, DAKS converts the original email into a call, or even starts broadcast call processes stored in DAKS. 

Example

/The%20filling%20plant%20sends%20an%20email%20message
The filling plant sends an email message
In a filling plant, the volume has fallen below a certain level. The system automatically sends an email with the exact fault data to Mail2Phone.
/DAKS%20calls%20the%20responsible%20service%20technician
DAKS calls the responsible service technician
DAKS calls – with a single call or group call – the responsible service technician or technicians. A special ringing tone can be set in the Mail2Phone server so that the called parties can immediately recognize that this is a fault message and not a normal call.
/The%20service%20technician%20hears%20an%20announcement
The service technician hears an announcement
A service technician takes the call and hears an announcement:"You have received a message" and "With the star or pound key, you can browse forward or backward within the message".
/The%20text%20appears%20on%20the%20display
The text appears on the display
Now the recipient can read the complete message on the display of any text-capable terminal device. For mobile devices, the email text can also be output as SMS if desired.
/The%20user%20can%20accept%20the%20order%20with%20a%20keystroke
The user can accept the order with a keystroke
If a confirmation is requested, an additional announcement is played:"Please confirm the message positively with 1 or negatively with 0." The feedback about accepted, or unaccepted calls as well as positive or negative confirmations goes directly back to the initiator of the email.

This makes the DAKS extension 'Mail2Phone' a further building block for high mobile accessibility and reliable alerting.

Get even better use of the DAKS extension 'Mail2Phone' with these 3 tips:

Alarm tone for more attention
Very important messages also need very special attention! If the email is marked with "Importance high", the broadcast call started by DAKS can ring on all appropriate end devices in a conspicuous alarm tone.
Read aloud with 'Text-to-Voice
With the additional DAKS module 'Text-to-Voice', participants can even have the email text read aloud to them.
Skipping unnecessary text passages in long email texts
Some systems issue emails with very long texts, containing texts / data that are not necessary for a quick response to the error and are more likely to annoy when receiving the message. Use the 'Parse' function, to set trigger words in the broadcast call, so that texts will only be transmitted from certain passages.
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Self-test for the Module of the Month of January

The DAKS function module 'Email Dispatch' could be interesting for you if...

  • you want to ensure that a broadcast call information reaches certain subscribers in any event — regardless of whether they were able to actively accept the call or not.
  • you want recipients who have already positively acknowledged a broadcast call to be able to retrieve the content of the call at any later time, e.g. in the case of longer texts or more complex detailed information.
  • you would like to have the ability to provide one or more responsible persons with the most important broadcast results in a short email summary, e.g. to ensure that an important task has been taken over.
  • you want one or more persons responsible to receive a complete broadcast call log automatically, e.g. for documentation purposes.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of February

The DAKS application module 'Info Telephone' could be interesting for you if...

  • You regularly have to cope with a high volume of calls in certain situations or events on a regular basis in order to answer mainly similar questions (e. g. to keep informed about the current state of traffic, weather or troubleshooting).
  • You need the ability to make different announcements available to internal and external callers in the same situation.
  • You generally want to enable your callers to listen to more than one announcement, even through a selection dialogue. E. g. program notes, message progressions or messages on various topics.
  • You want to enable callers to listen to previous broadcasts again - including repeated display text transmission.
  • You want to prepare recurring announcements and store them for regular use, e. g."No incident","Incident","Lunch break", etc.
  • You want to play different announcements with time-controlled settings.
  • You also want to record and play back current announcements ad hoc.
  • You want to enable live broadcasts by telephone, e. g. conferences, works meetings and board meetings.
  • You generally want to provide audio sources via a telephone number, e. g. microphones, radio stations, etc.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of March

The DAKS extension module 'DAKS Customized Operator' could be interesting for you if...

  • You have to trigger complex procedures in case of an incident, e. g. several broadcast calls at the same time with different combinations of announcements.
  • You want to trigger processes quickly and efficiently with just a few clicks.
  • Due to the high importance of incidents in your company, they often lead to tense situations in which errors could occur.
  • You want to support your employees to fulfil their tasks in a responsible manner through intuitive and safe operation.
  • You want to design user interfaces according to your own requirements, e. g. industry-specific or subject-specific optics for better identification with the operation.
  • You want to display graphical elements such as site plans or floor plans on your user interfaces.
  • You want to perform regular exercises with DAKS even more comfortably.
  • You have to adapt processes frequently, e. g. as a result of process optimization or changing conditions

If you were able to agree with only one of the statements above, the 'DAKS Customized Operator' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of April

The DAKS extension module 'DAKS Desktop Client' could be interesting for you if...

  • You have workstations with customer contact / public traffic in your company / organisation. (e.g. public authorities, citizens' offices, job centres, financial institutions, shopping facilities, emergency rooms, gateways or reception areas)
  • You need a particularly discreet alarm option, e.g. to have colleagues join you in escalating customer conversations "as if coincidentally" without offending the customer with an obvious alarm trigger.
  • You are looking for an alternative or supplement to physical emergency buttons - levers or pedals, e.g. because they are too conspicuous, impractical, disturbing or for other reasons insufficient.
  • You prefer an easy to implement emergency button solution and want or need to avoid additional cabling and connection installations.
  • You want to direct the alarm of an employee to colleagues in neighbouring offices, both to their phones and to the screens, including exact information on where the person asking for help is located.
  • You value detailed logging of all alarm processes, e.g. in order to use these as evidence for criminal proceedings against violent offenders in escalated cases.

If you were able to agree with only one of the statements above, the 'DAKS Desktop Client' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of May

The DAKS application module 'Call Profiles' could be interesting for you if...

  • You offer service, information or other (also internal) hotlines.
  • You have arranged on-call services in your company/organization.
  • You or your employees should be reachable on several terminals with just one number, e.g. for better mobility, "flexible offices", etc.
  • Certain phone numbers should only be reached by predefined, authorized users, e.g. for VIPs, decision-makers, etc.

If you were able to agree with only one of the statements above, the application module 'Call Profiles' can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the DAKS module of the month of August

The DAKS application module 'Conferencing' is just what you are looking for if...

  • You need to regularly bring together and confer with people that are physically located at different sites (e.g. a head office and its branches).
  • You need to routinely confer with different people that, although they all work at the same place, operate in different mobile job environments and do not necessarily need to interrupt their workflow (e.g. morning briefing in hotels).
  • You want that conferences between predefined members start fully automatically, triggered e.g. by the time of the day, through error messages, by pressing an alarm button, or at the simple click of the mouse.
  • You have frequently experienced connection losses among conferees.
  • You want to apply crisis and emergency conferencing, and all calls that have a lower priority shall automatically be interrupted so that important members are switched to this time-critical process.
  • You want to have the option to configure your own customized telephone conferences with many detailed settings and parameters to best match your specific application scenarios.
  • You require very secure telephone conferencing for your sensitive and confidential subject matters.

If you answered just one of these bullet items with yes, the application module 'Conferencing' will already pay off for you!

Contact your sales agent and benefit from even more efficient and reliable workflows with DAKS!

Self-test for the Module of the Month of November

The DAKS application module 'Gateway' might be interesting for you, if...

  • you are using a VoIP-based subsystem in your company/organization.
  • you want to enable calls between subordinate networks (e.g. VoIP-based subsystems) and your normal PBX.
  • you want to enable calls between SIP-based call stations and your normal telephone system.
  • you want to integrate secondary networks / subsystems and SIP-based devices into your alarm processes in order to integrate your entire communications infrastructure into your alerting strategy.

If you can agree with even one of the above statements, the application module 'Gateway' might already pay for itself!

Contact your dealer and benefit from even more efficient and reliable workflows in the future thanks to DAKS!