At workplaces open to the public, employees are sometimes exposed to threats caused by aggressive customers. For example, when customers or citizens are upset or try to enforce their concerns by violent means - in the form of insults, threats, damage to property or even physical attacks.
The media coverage of this topic not only gives the impression that this phenomenon is escalating, it also increases the feeling of insecurity and fear among employees of becoming victims of a violent act at work themselves. More and more companies and organizations are therefore examining to what extent their employees are exposed to an increased risk of aggression and violence and are looking for suitable strategies to counter these.
How and where is DAKS Desktop Client used?
- Social and Youth Welfare Offices
- Regulatory agencies
- Revenue offices
- Job Center, Federal Employment Agencies
- Banks and savings banks
- Department stores and shops, which are understaffed
- Homeless care
- Law enforcement service
- Emergency rooms in hospitals
Read our latest picture story about the use of DAKS Desktop Client to learn how our DAKS Module of the Month makes public workplaces safer and successfully supports de-escalations.
DAKS Desktop Client – all the most important information at a glance!
More information about DAKS Desktop Client can be found here:
Could our Module of the Month Be of Interest to You?
We have again prepared a short checklist for our DAKS extension module 'DAKS Desktop Cient'. This will give you a quick overview of whether this module could be of interest to you.