Automated announcements relieve hotline staff of a lot of work. Among other things, because repetitive information can be passed on to callers before the call is put through. However, if callers have to dial the hotline number very often, listening to the same message over and over can be quite annoying.
The DAKS Module of the month of October 'Intelligent Calling' offers the possibility to handle incoming calls individually. For example, for caller numbers or number roots registered in a "whitelist", the preceding announcements can be omitted and the callers can be forwarded directly. Reserve the advantages of such preferential treatment for your registered customers.
Filtering caller numbers with the application module 'Intelligent Calling' offers even more applications: The called person can also receive an announcement for incoming calls from certain numbers and thus take calls pre-informed. Moreover, important calls, such as high-priority calls, can be put through by disconnecting other calls.
Get a quick overview of this versatile DAKS module with our short video clip.
DAKS Intelligent Calling – A quick overview of the most important features
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