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Nursing staff at their limits - not only, but especially in Germany, everyday working life in the nursing service is characterized by extremely demanding working conditions. Unfavourable staffing ratios, growing documentation requirements and constant interruptions in work processes lead to high physical and mental stress for employees. This results in absences due to illness and even career breaks.

Many caregivers are concerned that particularly human attention, being a central aspect of nursing work for them and also for the patients, suffers under these challenging circumstances. Looking at it conversely: Allowing more time for personal attention to the patient has a positive effect on the success and quality of care.


More Time For Personal Attention

Relieving the nursing staff is the key to releasing this valuable time. DAKSeco can help to relieve the burden on carers and to organize their care tasks more effectively. DAKSeco simply uses the existing ICT infrastructure and connects it to the nurse call system. Nurse call systems from various manufacturers can be optimally integrated via an ESPA interface..

The total number of nursing calls for each nurse is reduced

By connecting the nurse call system to DAKSeco, every nurse call activates a phone call. This call is directed to the telephone of the nurse responsible for this bed. Once the call has been accepted, the nurse call alarm is cancelled for all other nurses. This special feature of DAKSeco significantly reduces the total alarm workload.

Nurse call systems without DAKS
Nurse call systems without DAKS
Nurse call systems with DAKS
Nurse call systems with DAKS

Less interruptions

Fewer nurse calls means fewer interruptions altogether. Moreover, a part of the remaining interruptions can be significantly shortened. The additional "callback" function allows nurses to establish a voice connection to the patient at the touch of a button. This improves communication with patients and residents: the nurse call initiator receives direct feedback on his or her concerns while nurses can better prioritize the various jobs. If a nurse is unable to interrupt her work due to an urgent problem, she can reject the call and thus forward it to another nurse. Every nurse call can be answered within a short time. This also increases patient safety.

Walking distances are reduced

Besides the fact that there are already fewer nurse calls cumulating for each nurse, some requests can easily be clarified by telephone. Finally, only some of the nurse calls still require the nurse to personally visit the patient or resident. These remaining calls can be organized more effectively due to the callback function. This reduces walking distances.

Effektiver Pflegeworkflow mit DAKS


Which Nurse Call Systems Can Be Connected to DAKSeco?

All nurse call systems with an ESPA interface - serial with ESPA 4.4.4 or LAN-based with ESPA-X - can be connected to DAKSeco. These are, for example, nurse call systems by...

  • ZETTLER Tyco Johnson Controls
  • ACKERMANN Honeywell
  • Tunstall
  • SCHRACK SECONET
  • Ascom
  • tetronik Kommunikationstechnik
  • Winkel
  • Wellner
  • BEST
  • Rauland
...and many other manufacturers.


More Information

How exactly does this solution work in a hospital? How is DAKSeco applied in a nursing home? Which components are necessary to implement the solution exactly in this way? Further information on DAKSeco in nursing can be found here:

DAKSeco helps nurse Anna to organize her nursing jobs
Application example
"Transmit nurse calls in the hospital"
DAKSeco helps caregivers
Application example
"Transmit nurse calls in nursing homes"
DAKSeco in nursing - easily explained
Explanatory video
DAKSeco
in nursing
Infographic poster nurse call systems with DAKSeco
Infographic poster:
Targeted nurse calls with DAKSeco
DAKSeco Smart Package for hospitals and nursing homes
DAKSeco Smart Package
for hospitals
and nursing homes
More abput DAKSeco
For more information
see DAKSeco product page
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Self-test for the Module of the Month of January

The DAKS function module 'Email Dispatch' could be interesting for you if...

  • you want to ensure that a broadcast call information reaches certain subscribers in any event — regardless of whether they were able to actively accept the call or not.
  • you want recipients who have already positively acknowledged a broadcast call to be able to retrieve the content of the call at any later time, e.g. in the case of longer texts or more complex detailed information.
  • you would like to have the ability to provide one or more responsible persons with the most important broadcast results in a short email summary, e.g. to ensure that an important task has been taken over.
  • you want one or more persons responsible to receive a complete broadcast call log automatically, e.g. for documentation purposes.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of February

The DAKS application module 'Info Telephone' could be interesting for you if...

  • You regularly have to cope with a high volume of calls in certain situations or events on a regular basis in order to answer mainly similar questions (e. g. to keep informed about the current state of traffic, weather or troubleshooting).
  • You need the ability to make different announcements available to internal and external callers in the same situation.
  • You generally want to enable your callers to listen to more than one announcement, even through a selection dialogue. E. g. program notes, message progressions or messages on various topics.
  • You want to enable callers to listen to previous broadcasts again - including repeated display text transmission.
  • You want to prepare recurring announcements and store them for regular use, e. g."No incident","Incident","Lunch break", etc.
  • You want to play different announcements with time-controlled settings.
  • You also want to record and play back current announcements ad hoc.
  • You want to enable live broadcasts by telephone, e. g. conferences, works meetings and board meetings.
  • You generally want to provide audio sources via a telephone number, e. g. microphones, radio stations, etc.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of March

The DAKS extension module 'DAKS Customized Operator' could be interesting for you if...

  • You have to trigger complex procedures in case of an incident, e. g. several broadcast calls at the same time with different combinations of announcements.
  • You want to trigger processes quickly and efficiently with just a few clicks.
  • Due to the high importance of incidents in your company, they often lead to tense situations in which errors could occur.
  • You want to support your employees to fulfil their tasks in a responsible manner through intuitive and safe operation.
  • You want to design user interfaces according to your own requirements, e. g. industry-specific or subject-specific optics for better identification with the operation.
  • You want to display graphical elements such as site plans or floor plans on your user interfaces.
  • You want to perform regular exercises with DAKS even more comfortably.
  • You have to adapt processes frequently, e. g. as a result of process optimization or changing conditions

If you were able to agree with only one of the statements above, the 'DAKS Customized Operator' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of April

The DAKS extension module 'DAKS Desktop Client' could be interesting for you if...

  • You have workstations with customer contact / public traffic in your company / organisation. (e.g. public authorities, citizens' offices, job centres, financial institutions, shopping facilities, emergency rooms, gateways or reception areas)
  • You need a particularly discreet alarm option, e.g. to have colleagues join you in escalating customer conversations "as if coincidentally" without offending the customer with an obvious alarm trigger.
  • You are looking for an alternative or supplement to physical emergency buttons - levers or pedals, e.g. because they are too conspicuous, impractical, disturbing or for other reasons insufficient.
  • You prefer an easy to implement emergency button solution and want or need to avoid additional cabling and connection installations.
  • You want to direct the alarm of an employee to colleagues in neighbouring offices, both to their phones and to the screens, including exact information on where the person asking for help is located.
  • You value detailed logging of all alarm processes, e.g. in order to use these as evidence for criminal proceedings against violent offenders in escalated cases.

If you were able to agree with only one of the statements above, the 'DAKS Desktop Client' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of May

The DAKS application module 'Call Profiles' could be interesting for you if...

  • You offer service, information or other (also internal) hotlines.
  • You have arranged on-call services in your company/organization.
  • You or your employees should be reachable on several terminals with just one number, e.g. for better mobility, "flexible offices", etc.
  • Certain phone numbers should only be reached by predefined, authorized users, e.g. for VIPs, decision-makers, etc.

If you were able to agree with only one of the statements above, the application module 'Call Profiles' can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the DAKS module of the month of August

The DAKS application module 'Conferencing' is just what you are looking for if...

  • You need to regularly bring together and confer with people that are physically located at different sites (e.g. a head office and its branches).
  • You need to routinely confer with different people that, although they all work at the same place, operate in different mobile job environments and do not necessarily need to interrupt their workflow (e.g. morning briefing in hotels).
  • You want that conferences between predefined members start fully automatically, triggered e.g. by the time of the day, through error messages, by pressing an alarm button, or at the simple click of the mouse.
  • You have frequently experienced connection losses among conferees.
  • You want to apply crisis and emergency conferencing, and all calls that have a lower priority shall automatically be interrupted so that important members are switched to this time-critical process.
  • You want to have the option to configure your own customized telephone conferences with many detailed settings and parameters to best match your specific application scenarios.
  • You require very secure telephone conferencing for your sensitive and confidential subject matters.

If you answered just one of these bullet items with yes, the application module 'Conferencing' will already pay off for you!

Contact your sales agent and benefit from even more efficient and reliable workflows with DAKS!

Self-test for the Module of the Month of November

The DAKS application module 'Gateway' might be interesting for you, if...

  • you are using a VoIP-based subsystem in your company/organization.
  • you want to enable calls between subordinate networks (e.g. VoIP-based subsystems) and your normal PBX.
  • you want to enable calls between SIP-based call stations and your normal telephone system.
  • you want to integrate secondary networks / subsystems and SIP-based devices into your alarm processes in order to integrate your entire communications infrastructure into your alerting strategy.

If you can agree with even one of the above statements, the application module 'Gateway' might already pay for itself!

Contact your dealer and benefit from even more efficient and reliable workflows in the future thanks to DAKS!