Technical Product Support

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Technical Product Support

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You have a DAKS and need technical support directly from the manufacturer?

Or you don't know who your responsible service partner is or how to contact them?

Our colleagues from the technical support team will provide you with uncomplicated and swift assistance via telephone and remote access for all questions and problems relating to your DAKS. Please refer to the fillable Remote Support Form for our conditions.

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Service hours

Our support team is available for you from Monday to Friday between 9:00 am and 5:00 pm.

Customer Testimonials

Customer testimonials

What Our Customers Say about DAKS

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50.1528,8.2029

Contact Form

Please use the form below for general questions and suggestions. For inquiries about specific solution concepts and offers, please use our partner directory.

Note: For application inquiries, a separate form is available under Working at tetronik.

Technical Product Support

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Contact Details

Address

tetronik GmbH
Silberbachstr. 10
65232 Taunusstein
Germany

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Information for visitors

Our hotel recommendation

Légère Hotel Wiesbaden-Taunusstein
Heinz-Hankammer-Strasse 2
65232 Taunusstein, district Neuhof

Reservation: +49 6128 6 09 81-91
Reception: +49 6128 6 09 81-0
E-Mail: wiesbaden-taunusstein@legere-hotelgroup.com

To the Légère Hotel website

Other accommodation options

Alternatively, you can stay in the nearby state capital of Wiesbaden. Here you can choose from a wide range of hotels and guesthouses.

From accommodations in the northern part of Wiesbaden it takes about 15 minutes to get to our training center in Taunusstein.

Find accomodation in Wiesbaden

Request a quotation

Our DAKS-certified specialized partner network and its in-house trained service technicians are at your disposal for specific quotation requests.

To the partner directory

Company Profile

tetronik picture mark
Get to know us

Company Profile

tetronik develops and produces solutions for various tasks in alarm, information and communication management. We integrate, automate, simplify and secure both critical and everyday communication processes from various industries.

Our products

In 1994 we laid the foundation for today's alarm server technology with our main product, the well-known alarm server DAKS®.

With our portfolio and the various DAKS platforms, together with our high-performance partners, we have been providing comprehensive solutions for a large number of demanding applications for decades.

Our slogan, "DAKS®... it's all about responsibility," explains where and why DAKS is used: Wherever it is crucial to rely on processes, where people need to be protected, helpers and task forces need to be mobilized and the right target persons need to be reached quickly, DAKS is the right choice.

As the manufacturer with the longest experience in the market, our portfolio offers products with unmatched maturity, quality and reliability.

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Our claim

By manufacturing them in-house, we are able to maintain the robustness of our products that is so highly valued by our customers. In addition to development and production, all other company divisions are united under one roof in Taunusstein - short distances for best results:

  • Software development
  • Hardware development
  • Documentation 
  • Manufacturing
  • Project planning support
  • Sales & marketing
  • Service and support
  • ... and the excellently equipped tetronik training center
Our products are developed in Germany with uncompromising quality standards and manufactured in our own production facilities.

Our customers

We offer cross-industry solutions for the most diverse requirements.

This means that our products help people and optimize processes both in small and medium-sized businesses, such as a nursing home, as well as in global corporations or major airports.

Different product lines are precisely tailored to the needs and tasks of different company sizes. This results in an optimal price-performance ratio with outstanding quality.

Our customers in more than 50 countries around the world appreciate the versatile usability of DAKS, not only for emergency preparation, but also for daily business processes and building automation.

Digitalization

In the course of digitalization in the various industries, we provide a highly integratable 'machine – human' interface that transfers all data securely, reliably and purposefully to the authority that still has to make responsible decisions: The human being.

Sustainability

At tetronik, we live the concept of Green IT: Not only are our products characterized by extraordinary durability and low energy consumption – many of our employees come to work by bicycle, in wind and weather and literally over hill and dale.

Learn more

Company History

  • Teasertext: It all started in a basement: In December 1958 Klaus and Irma Hantke registered the tetronik Klaus Hantke VDI as an engineering office in Frankfurt.
60 years: The tetronik story

Company History

  • 1958

    It all started in a basement: In December 1958 Klaus and Irma Hantke registered the tetronik Klaus Hantke VDI as an engineering office in Frankfurt.

    When our founder decided to set up his own company, he did so in order to be able to meet special customer requirements in the field of communication through his own developments as a committed engineer.

  • 1960s

    In the 60s, special components based on transistor technology were developed and manufactured to complement personal search radio systems.

    As early as 1964, the current company headquarters were built in Taunusstein-Wehen.

  • 1970s

    After a part of the company had been spun off in 1971 as 'tetronik Vertriebsgesellschaft mbH', today 'tetronik Kommunikationstechnik GmbH', in the 70s, tetronik GmbH concentrated on the development and production of trend-setting telephone couplers.

    These were initially based on TTL, then CMOS and then microprocessor technology.

  • 1980s

    In 1980 the series delivery of the universal personal search adapter UPSA 80 began – a product milestone.

    This was followed by a close cooperation with Siemens AG and the delivery of a wide variety of HW/SW special solutions based on analog telephony: multi-channel paging couplers, hotel guest alarm systems, alarm servers, guard control systems, broadcast and conference systems and much more.

  • 1990s

    1994 – birth of DAKS: The first DAKS generation based on ISDN was developed and an OEM agreement was concluded with Siemens AG for the worldwide marketing of the alarm server "DAKS for Hicom".

    In 1995, company founder Klaus Hantke handed over the tetronik company to the long-standing employees Rainer Seelgen (CEO), Heiko Trapp (CEO) and Horst Grünewälder (ppa) as partners of 'tetronik GmbH Angewandte Elektronik und Nachrichtentechnik'.

    This was followed by the introduction of a QMS according to ISO 9001 in 1996. As early as 1999, tetronik entered IP telephony as an OEM product for Siemens AG with a 30-channel VoIP gateway RG2200.

  • 2000s

    In 2003, the strategic partnership with Impact Technologies, St. Louis, began for the marketing of DAKS in North America. In the following years, the DAKS system was constantly improved – towards VoIP.

    DAKS was marketed extremely successfully via Siemens in conjunction with HiPath 4000 and cordless E, especially in the health care sector. In 2008, the long-standing employees Markus Heeser, Jens-Peter Lichtenberg and Hartmut Luetz-Hawranke joined as shareholders.

  • 2010s

    The compact DAKSeco alarm server and satellite components for contact I/O, serial I/O, NF I/O expand the DAKS portfolio. Partnerships in heterogeneous ICT system environments are being further expanded.

    A further generation change takes place in the management: Winfried Geutsch joins as managing partner in 2012 and shortly afterwards the former managing director Rainer Seelgen retires.

  • Recent past

    Certified as a medical device manufacturer according to ISO13485 since 2013, tetronik introduced DAKSmed 2016 as a medical device.

    In 2017, the company headquarters were further enlarged and a new training centre was built.

  • Present

    Based on a stable market presence and a team of abuot 40 committed employees, tetronik works on the further development and expansion of strategic partnerships worldwide as well as on innovations in hardware and software and on the expansion of the tetronik portfolio in the areas of process optimization, personal security and emergency, alarm and crisis communication.

Become a Partner

Achieve more together

Become a DAKS® Partner

DAKS multiplies the possible applications of communication infrastructures. Our partners are ICT system houses, distributors, engineering offices and planners.

We provide our sales and service partners with a wide range of supporting aids and materials – from advertising brochures to trainings in our well-equipped tetronik training center.

Join the DAKS Force!

Together with our partners, we are a team of experts for effective, targeted and reliable communication - spanning from the optimization of everyday workflows to error messages and alerts in crisis situations or disasters. We help to get information to the right recipient reliably and quickly, to bring decision-makers together in important situations and to protect sensitive data.

Together we are... The DAKS Force!

DAKS trainings and certification

Get certified, become part of our highly qualified team and show your customers your expertise as a communications optimizer with our exclusive DAKS Force equipment.

Regularly trained partners receive 'DAKS-certified' status from us. As a certified partner, you will be included in our partner directory and linked on our website.

DAKS training

Find out about our current range of training courses on our partner portal and book your certification course today.

Become a certified DAKS specialist now

Get exclusive information as a registered partner

Would you like to work closely with proven experts in the field of alerting, informing, and communicating? As our partner, you will have direct access to our powerful products, expert advice, and all kinds of helpful resources.

In addition, as a registered partner, you will gain access to our exclusive partner portal, your go-to source for the latest information on product innovations and campaigns, marketing materials, and ordering tools related to DAKS®.

Already a registered partner?

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