Log in / Sign up

News & Events
Intelligent Calling filters calls and treats them individually
Automated announcements relieve hotline staff of a lot of work. Among other things, because repetitive information can be passed on to callers before the call is put through. However, if callers have to dial the hotline number very often, listening to the same message over and over can be quite...

DAKSpro optimizes on-call services
More than ten percent of employees in Germany work in on-call or standby duties*. This form of work is particularly common in the healthcare sector, but other sectors such as hotels and restaurants, industry and the public sector also use on-call services regularly.The key factor for the smooth...

Ob regelmäßige Briefings oder Notfallkonferenz: Effektive und sichere Konferenzen mit DAKSpro
To hold meetings and coordinate processes, the players involved do not need to come together in person at a specific place. New forms of work such as home office, mobile workflows and internationally distributed sites increasingly demand for the opportunity to also hold shared meetings and...

For regular briefings aswell as emergency conferences: DAKS enables effective and secure conferencing.
'Conferencing' is our DAKS application module of the month of August and one of the most popular application modules with our customers. No wonder, really. Afterall, DAKS supports users everywhere with a wide-ranging arsenal of powerful features that go far beyond any ordinary conferences over the...

We all love messaging! It is a comfortable and extremely effective tool when an information must reach many recipients quickly. Simply type in your text, select all desired recipients and click 'Send' – done! Especially when we don't need feedback on our message and also when...

Accept

This site uses cookies for an optimal user experience. You can control the handling of cookies via your browser settings.
For further details on this, please see our Data Privacy Statement.

Logged-in Partners See More!

As a signed-up and logged-in partner you have access to additional content, e.g. special news exclusively for our partners.

Sign up now  and  Log in

Self-test for the Module of the Month of January

The DAKS function module 'Email Dispatch' could be interesting for you if...

  • you want to ensure that a broadcast call information reaches certain subscribers in any event — regardless of whether they were able to actively accept the call or not.
  • you want recipients who have already positively acknowledged a broadcast call to be able to retrieve the content of the call at any later time, e.g. in the case of longer texts or more complex detailed information.
  • you would like to have the ability to provide one or more responsible persons with the most important broadcast results in a short email summary, e.g. to ensure that an important task has been taken over.
  • you want one or more persons responsible to receive a complete broadcast call log automatically, e.g. for documentation purposes.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of February

The DAKS application module 'Info Telephone' could be interesting for you if...

  • You regularly have to cope with a high volume of calls in certain situations or events on a regular basis in order to answer mainly similar questions (e. g. to keep informed about the current state of traffic, weather or troubleshooting).
  • You need the ability to make different announcements available to internal and external callers in the same situation.
  • You generally want to enable your callers to listen to more than one announcement, even through a selection dialogue. E. g. program notes, message progressions or messages on various topics.
  • You want to enable callers to listen to previous broadcasts again - including repeated display text transmission.
  • You want to prepare recurring announcements and store them for regular use, e. g."No incident","Incident","Lunch break", etc.
  • You want to play different announcements with time-controlled settings.
  • You also want to record and play back current announcements ad hoc.
  • You want to enable live broadcasts by telephone, e. g. conferences, works meetings and board meetings.
  • You generally want to provide audio sources via a telephone number, e. g. microphones, radio stations, etc.

If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of March

The DAKS extension module 'DAKS Customized Operator' could be interesting for you if...

  • You have to trigger complex procedures in case of an incident, e. g. several broadcast calls at the same time with different combinations of announcements.
  • You want to trigger processes quickly and efficiently with just a few clicks.
  • Due to the high importance of incidents in your company, they often lead to tense situations in which errors could occur.
  • You want to support your employees to fulfil their tasks in a responsible manner through intuitive and safe operation.
  • You want to design user interfaces according to your own requirements, e. g. industry-specific or subject-specific optics for better identification with the operation.
  • You want to display graphical elements such as site plans or floor plans on your user interfaces.
  • You want to perform regular exercises with DAKS even more comfortably.
  • You have to adapt processes frequently, e. g. as a result of process optimization or changing conditions

If you were able to agree with only one of the statements above, the 'DAKS Customized Operator' extension can already pay off for you!!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of April

The DAKS extension module 'DAKS Desktop Client' could be interesting for you if...

  • You have workstations with customer contact / public traffic in your company / organisation. (e.g. public authorities, citizens' offices, job centres, financial institutions, shopping facilities, emergency rooms, gateways or reception areas)
  • You need a particularly discreet alarm option, e.g. to have colleagues join you in escalating customer conversations "as if coincidentally" without offending the customer with an obvious alarm trigger.
  • You are looking for an alternative or supplement to physical emergency buttons - levers or pedals, e.g. because they are too conspicuous, impractical, disturbing or for other reasons insufficient.
  • You prefer an easy to implement emergency button solution and want or need to avoid additional cabling and connection installations.
  • You want to direct the alarm of an employee to colleagues in neighbouring offices, both to their phones and to the screens, including exact information on where the person asking for help is located.
  • You value detailed logging of all alarm processes, e.g. in order to use these as evidence for criminal proceedings against violent offenders in escalated cases.

If you were able to agree with only one of the statements above, the 'DAKS Desktop Client' extension can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the Module of the Month of May

The DAKS application module 'Call Profiles' could be interesting for you if...

  • You offer service, information or other (also internal) hotlines.
  • You have arranged on-call services in your company/organization.
  • You or your employees should be reachable on several terminals with just one number, e.g. for better mobility, "flexible offices", etc.
  • Certain phone numbers should only be reached by predefined, authorized users, e.g. for VIPs, decision-makers, etc.

If you were able to agree with only one of the statements above, the application module 'Call Profiles' can already pay off for you!

Contact your local dealer and benefit from even more efficient and reliable workflows thanks to DAKS!

Self-test for the DAKS module of the month of August

The DAKS application module 'Conferencing' is just what you are looking for if...

  • You need to regularly bring together and confer with people that are physically located at different sites (e.g. a head office and its branches).
  • You need to routinely confer with different people that, although they all work at the same place, operate in different mobile job environments and do not necessarily need to interrupt their workflow (e.g. morning briefing in hotels).
  • You want that conferences between predefined members start fully automatically, triggered e.g. by the time of the day, through error messages, by pressing an alarm button, or at the simple click of the mouse.
  • You have frequently experienced connection losses among conferees.
  • You want to apply crisis and emergency conferencing, and all calls that have a lower priority shall automatically be interrupted so that important members are switched to this time-critical process.
  • You want to have the option to configure your own customized telephone conferences with many detailed settings and parameters to best match your specific application scenarios.
  • You require very secure telephone conferencing for your sensitive and confidential subject matters.

If you answered just one of these bullet items with yes, the application module 'Conferencing' will already pay off for you!

Contact your sales agent and benefit from even more efficient and reliable workflows with DAKS!