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 by Kerstin Marx-Kiesinger, tetronik Marketing How can I meet the citizens' and customers' increased need for information and reduce the burden on my call center staff? Even many weeks after the start of the Corona crisis, the telephone lines of authorities and public institutions are still...

 by Kerstin Marx-Kiesinger, tetronik Marketing On the way to the office in the morning we automatically collect a lot of information: The big sign at the front door showing which events are currently taking place in the building; notes on the notice board where colleagues offer their old...

 by Silvio Nuara, tetronik Business Development As an employer, you have an obligation to provide for the welfare of your employees - even if they work from home. How do you keep the overview even with a high number of employees, and how do you know if individual colleagues are sick and...

 by Peter Euler, tetronik Marketing In recent weeks, manufacturers, power utilities, mobile phone providers and thousands of other companies have sent their telephone customer service to the home office. However, many are facing the challenge of being able to provide customer service from...

 by Kerstin Marx-Kiesinger, tetronik marketing To ensure that goals and results do not diverge, teams in the home office must coordinate on a regular basis. Corresponding tools are widely being discussed and recommended on the Internet. However, the following important aspects are often...