by Kerstin Marx-Kiesinger, tetronik Marketing
How can I meet the citizens' and customers' increased need for information and reduce the burden on my call center staff?
Even many weeks after the start of the Corona crisis, the telephone lines of authorities and public institutions are still...
by Kerstin Marx-Kiesinger, tetronik Marketing
On the way to the office in the morning we automatically collect a lot of information: The big sign at the front door showing which events are currently taking place in the building; notes on the notice board where colleagues offer their old...
by Silvio Nuara, tetronik Business Development
As an employer, you have an obligation to provide for the welfare of your employees - even if they work from home. How do you keep the overview even with a high number of employees, and how do you know if individual colleagues are sick and...
by Peter Euler, tetronik Marketing
In recent weeks, manufacturers, power utilities, mobile phone providers and thousands of other companies have sent their telephone customer service to the home office. However, many are facing the challenge of being able to provide customer service from...
by Kerstin Marx-Kiesinger, tetronik marketing
To ensure that goals and results do not diverge, teams in the home office must coordinate on a regular basis. Corresponding tools are widely being discussed and recommended on the Internet. However, the following important aspects are often...
The DAKS function module 'Email Dispatch' could be interesting for you if...
you want to ensure that a broadcast call information reaches certain subscribers in any event — regardless of whether they were able to actively accept the call or not.
you want recipients who have already positively acknowledged a broadcast call to be able to retrieve the content of the call at any later time, e.g. in the case of longer texts or more complex detailed information.
you would like to have the ability to provide one or more responsible persons with the most important broadcast results in a short email summary, e.g. to ensure that an important task has been taken over.
you want one or more persons responsible to receive a complete broadcast call log automatically, e.g. for documentation purposes.
If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!
The DAKS application module 'Info Telephone' could be interesting for you if...
You regularly have to cope with a high volume of calls in certain situations or events on a regular basis in order to answer mainly similar questions (e. g. to keep informed about the current state of traffic, weather or troubleshooting).
You need the ability to make different announcements available to internal and external callers in the same situation.
You generally want to enable your callers to listen to more than one announcement, even through a selection dialogue. E. g. program notes, message progressions or messages on various topics.
You want to enable callers to listen to previous broadcasts again - including repeated display text transmission.
You want to prepare recurring announcements and store them for regular use, e. g."No incident","Incident","Lunch break", etc.
You want to play different announcements with time-controlled settings.
You also want to record and play back current announcements ad hoc.
You want to enable live broadcasts by telephone, e. g. conferences, works meetings and board meetings.
You generally want to provide audio sources via a telephone number, e. g. microphones, radio stations, etc.
If you were able to agree with only one of the statements above, the 'Email Dispatch' extension can already pay off for you!!
The DAKS extension module 'DAKS Desktop Client' could be interesting for you if...
You have workstations with customer contact / public traffic in your company / organisation. (e.g. public authorities, citizens' offices, job centres, financial institutions, shopping facilities, emergency rooms, gateways or reception areas)
You need a particularly discreet alarm option, e.g. to have colleagues join you in escalating customer conversations "as if coincidentally" without offending the customer with an obvious alarm trigger.
You are looking for an alternative or supplement to physical emergency buttons - levers or pedals, e.g. because they are too conspicuous, impractical, disturbing or for other reasons insufficient.
You prefer an easy to implement emergency button solution and want or need to avoid additional cabling and connection installations.
You want to direct the alarm of an employee to colleagues in neighbouring offices, both to their phones and to the screens, including exact information on where the person asking for help is located.
You value detailed logging of all alarm processes, e.g. in order to use these as evidence for criminal proceedings against violent offenders in escalated cases.
If you were able to agree with only one of the statements above, the 'DAKS Desktop Client' extension can already pay off for you!
Self-test for the DAKS module of the month of August
The DAKS application module 'Conferencing' is just what you are looking for if...
You need to regularly bring together and confer with people that are physically located at different sites (e.g. a head office and its branches).
You need to routinely confer with different people that, although they all work at the same place, operate in different mobile job environments and do not necessarily need to interrupt their workflow (e.g. morning briefing in hotels).
You want that conferences between predefined members start fully automatically, triggered e.g. by the time of the day, through error messages, by pressing an alarm button, or at the simple click of the mouse.
You have frequently experienced connection losses among conferees.
You want to apply crisis and emergency conferencing, and all calls that have a lower priority shall automatically be interrupted so that important members are switched to this time-critical process.
You want to have the option to configure your own customized telephone conferences with many detailed settings and parameters to best match your specific application scenarios.
You require very secure telephone conferencing for your sensitive and confidential subject matters.
If you answered just one of these bullet items with yes, the application module 'Conferencing' will already pay off for you!