tetronik News from 04/08/2020
How can I ensure the availability of my customer service from the home office?
by Peter Euler, tetronik MarketingIn recent weeks, manufacturers, power utilities, mobile phone providers and thousands of other companies have sent their telephone customer service to the home office.
by Peter Euler, tetronik MarketingIn recent weeks, manufacturers, power utilities, mobile phone providers and thousands of other companies have sent their telephone customer service to the home office. However, many are facing the challenge of being
by Peter Euler, tetronik MarketingIn recent weeks, manufacturers, power utilities, mobile phone providers and thousands of other companies have sent their telephone customer service to the home office. However, many are facing the challenge of being able to provide customer service from the home
Be sure that the lights on the Christmas tree are still burning on 25 December, thanks to IoT integration using:
Santa Claus can have himself monitored by an app. So baby Jesus and the elves always know where he is. 
Protection of postal employees in dealing with the public. Angry and naughty children could pose a threat. Secretly call for help with:
Façade surveillance for protection against polar bears. With direct notification of the safety elves and playback of a defense sound!
A sensor detects when gifts are missing on the shelf. DAKS informs the right people. Avoid disappointments over gift supply, with:
Information, e.g. for delivery elves and service providers, can be received on different channels: SMS, email, announcement, display info, with:
Reliable telephone conferences with: Right-to-speak management, automatic redial, access controls, etc.
By coupling DAKS and hazard alert systems, elves are informed faster and more precisely about possible dangers.
Broadcasts, sensor alarms, time-critical processes, etc. are always available to the elf control center.
Even in case of a worldwide internet failure, Christmas must take place! The emergency telephone network keeps the communication going. Realized with:
The gift ribbon machine reports by email that material is running out. The suppliers are automatically notified by telephone, thanks to:
Mall Santas can consult with each other should there be excessive requests for a particular toy, thanks to:
Quality elves are automatically called to maintain the machines, thanks to:
Calls are forwarded to all devices: whether in the sleigh, in the office or on the emergency telephone in the relaxation room.
Parents get notified: "This conversation is being recorded." Calling post offices, however, do not get this announcement.
Parents keep asking about: opening hours, closing dates for wishes, or delays at Christmas post offices.
Important messages for factory elves, e.g. when the gnomes have baked again! Gnome info on various devices with:
Play back announcements, christmas songs and information via loudspeaker systems.
Automatic emergency call in case of motionlessness, e.g. if Santa Claus is stuck in a narrow chimney. A safe delivery with:
In the event of an accident, first-responder elves can be alerted and workflows can be discussed.
The Christmas post offices report the received wishes to the elves of the wish desk on-call service, by way of: 
In the factory area, elves can play back the last 5 announcements from the loudspeaker system.
Automatically mobilize the responsible technical assistants via emergency stop buttons. Enabled by: