At workplaces open to the public, employees are sometimes exposed to threats caused by aggressive customers. For example, when customers or citizens are upset or try to enforce their concerns by violent means - in the form of insults, threats, damage to property or even physical attacks.
In February we visited the Klinik Technik GmbH of the University Clinic of Heidelberg. In the central control room of the university campus 'Im Neuenheimer Feld' we were able to experience how naturally and effectively DAKS-Pro and the extension DAKS Customized Operator are used every day.
Our DAKS Module of the Month* of March is called DAKS Customized Operator. Watch our new video to see how graphically designed user interfaces with visual selection options help to trigger important processes in stressful situations in a particularly intuitive, simple and efficient way.