It is often necessary to be able to evaluate and manage calls differently – for example, calls with higher priority, private and business calls or callers from registered or unregistered customers. Individual priority handling of these calls increases availability in important cases and simplifies the processing of everyday communication tasks.
Various functions allow incoming calls to be handled differently by filtering them via a “whitelist”.
- Recognize call priorities before answering calls
- Accept calls well-informed
- Emergency disconnect to forward important calls
- Cancel pre-call announcements for contract customers
Brief introduction to the module
Additional info material
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Typical application examples
Set up Citizen Hotline for Current Events
Keeping callers up to date on topics like power supply and weather conditions
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