From plans and antennas ...
After deciding on DAKS-PNA, tetronik's personal emergency signal system, the implementation required a lot of work and preparation. With great dedication, Mr. Kocher also took on tasks that are often outsourced and collected all existing site and fire protection plans in the summer of 2020.
The tetronik solution enabled him to contribute his own ideas and customize the visualization. For example, he photographed each of the 53 buildings and incorporated the photos into the visualization tool—because with a photo of the exterior, every employee knows intuitively what to do. He even took the trouble to measure the energy channel himself and create a 3D model of it. Today, he says with a smile and a shrug: “Other people have hobbies, right?” To ensure that reception on the site and in the buildings could function as comprehensively as possible despite the metal facades, over 200 DECT antennas were installed, most of them in additional explosion-proof housings.
Together with Mattias Sutter, who as security officer at Siegfried AG walks the entire site and every floor once a day and therefore knows it like the back of his hand, Mr. Kocher used a “hide and seek” game to identify those spots that were not yet adequately covered by reception. This enabled them to identify exactly where and how many antennas needed to be placed to enable comprehensive location tracking.
... via voice recordings and device tests ...
Mr. Kocher also personally took care of providing the voice texts that would be heard at the alarm receiving center. In order to achieve the highest possible acceptance among employees, the finished voice texts were generated with different female and male voices. The feedback from the test subjects was clearly in favor of a female voice—this was the voice that Swiss employees preferred to hear telling them what to do in an emergency.
With the end user always in mind, tests were also carried out to determine which of the many end device features in the Pharmapark were actually useful for employees. An entire afternoon was spent wearing “every conceivable type of glove” and protective clothing to determine what works well and what does not. For example, it was decided that a pull cord would be a good idea in addition to the alarm button due to the lack of fine motor skills.
... through to staff training and a finished alerting process
In 2021 the new system was finally ready for use. In a training session, the alarming procedure was clearly demonstrated to the employees. Everyone present was able to try out what happens when you stagger or fall over with the terminal device in your pocket or when you pull at the cord. It was also shown how the whole thing looks like on the side of the alarm receiving desk once an alarm goes off. Afterwards, the employees received the training materials as a printout, including a fail-safe 5-step guide for commissioning the terminal devices. In addition, one copy is available in each of the two alarm receiving locations. Since there are far more employees than available devices, a supervision protocol has also been stored there: if an employee takes a device from the charging cradle, this must be documented and signed so that it is clear who has which device in operation at any time. Employees are trained in such a way that they are able to train their own colleagues. This not only relieves the burden on supervisors, but is also expected to lead to greater acceptance from employees. Learning from colleagues also makes it easier to integrate the use of the system into the daily work routine.
