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Flexible and powerful –
The proven solution for highest demands

DAKSpro

Optimize workflows and automate communications processes

DAKS-Pro offers a wide-range of functions to optimize business processes, for alarms in combination with emergency calls and hazardous incidents, and to support efficient crisis communication in any heterogenous ICT environment.

DAKS-Pro reliably automates and optimizes your business-critical communication - especially in emergency and crisis situations - and in virtually all industries.

Combine our functions modules as needed

DAKS-Pro handles the widest variety of communications tasks with the help of different function modules, all of which are available for order, and applications that can be installed on a server in any combination and expanded with add-on functions, such as contacts, data interfaces, positioning functionalities, customized user interfaces and many more.

Hardware platforms

To answer to your individual requirements, DAKS-Pro comes in two different performance categories - on the powerful DAKS-200 platform and on the modular expandable and even more high-performance DAKS-300 platform that meets even the most ambitious challenges.

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Applications for DAKS-Pro

Broadcasts / Alerting

Targeted alerting and notification with various media and communications devices

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Conferencing

Decide as a team, arrive better informed and bring more qualified help

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Personal Security

Protect staff at mobile working places with potential dangers

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Info Telephone

Update everybody at the same time with the latest messages

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Call Profiles

24/7 quick reachability through personal calls and group calls

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Role-based Telephony

Organize on-call services easily and reliably for maximum availability

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Notifier-Pro

Multi platform-messaging with DAKS — user-friendly, reliable, flexible

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Intelligent Calling

Filter calls and process calls separately using whitelists

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Gateway

Integrate already existing communications networks and make network-to-network calls

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Broadcasts/Alerting
Targeted alerting and notification via a wide variety of different media and communications devices

The Application in Operation

In a wide range of operational areas, the ability to simultaneously or sequentially alert and notify individual persons or entire groups of people makes it possible to set up veritable security systems.

It is in this field that DAKSpro operates either autonomously or in combination with host systems connected via certified interfaces to DAKSpro.

Vital information is transmitted automatically, faster and more securely. This brings increased mobility to your employees and relieves them of error-prone, time-consuming and monotonous job routines.

DAKSpro operates with these host systems

  • Nurse call systems in hospitals/nursing homes
  • Building management systems
  • Alarm systems
  • Emergency response host computers and
  • Logistics systems
  • and many others
Typical Areas of Application
Conferencing
Decide as a team, arrive better informed and bring more qualified help

Our Application in operation

Use this powerful function module to convene and control Meet-me-, Preset-, Ad-hoc- and Progressive Conferences (especially for emergency conferencing) over the phone or through operators at monitor-based workstations.

The user-friendly, intuitive and ad-hoc launch of telephone conferences accelerates your communications and decision-making processes substantially.

For example

  • between individual crisis management levels in an emergency
  • between exposed persons and (first) responders
  • between headquarters and branches/local offices
  • between editors of newspapers and TV channels or radio stations
  • between the members of (internationally) distributed project teams

... and in many more areas.

Typical Areas of Application
Personal Security
Protect staff at mobile working places with potential dangers

Our Application in Operation

Staff in hazardous work areas can be monitored by the DAKS Server through cyclical calls or through cyclical verification of the data connection to their handsets. Whenever a monitored subscriber fails to report back or the data connection to a subscriber's handset is lost, the system will automatically activate a predefined alarm process.

Also, DAKS transmits deliberate or automatic alarms triggered by alarm buttons or sensors of the particular mobile devices.

Defining Personal Security for Staff and Employees

To tweak the system to individual needs and requirements, DAKS manages throughout the entire system Personal Security parameters such as texts, announcements for user-guidance, wait times, keystroke confirmation, escalations etc.

You need to be in compliance with the employers' liability insurance association? Please learn about our Personal Alarm System 'DAKS-PNA' – a solution in full conformity with the German DGUV-112-139.

Typical Areas of Application
Info Telephone
Provide many with up-to-date information at the same time

The Application in Operation

With the application module 'Info Telephone' DAKSpro becomes an intelligent multichannel announcement device.

Using voice messages recorded on the fly, or also pre-recorded announcements, many callers can be informed at the same time.

Hotline Function

In a similar way, the server can be called from the outside to give access to a live broadcast, e.g. of an ongoing conference or other event.

Typical Areas of Application
Call Profiles
24/7 quick reachability through personal calls and group calls

With Call Profiles, a single phone number is enough for the system to automatically call every other phone number of a person (= 'Personal Calls') or of the relevant members of an entire team (= 'Group Calls'), either in parallel or sequentially.

During this process, callers are placed in a waiting position and get a ringback tone as well as wait music and/or voice messages. This puts an end to the tedious, time consuming and nerve-wracking search for the right person - especially when every second counts!

Personal Calls

By internally assigning multiple communications devices (both stationary and mobile) to one user, this person can always be reached at the same number regardless where he/she may actually be at the moment (One-Number-Service). This significantly increases the accessibility of mobile subscribers and reduces the wait time for callers.

Group Calls

By calling a single group number, all members of that team are automatically called in parallel and at the same time. The team member who answers first gets the call.

Significant gains for...

  • wide-range DECT systems (stretching over numerous sites)
  • employees who use both mobile and stationary devices
  • several related digital phones (e.g. in hotel suites)
  • 'Flexible Offices'

Typical target audiences

  • service technicians in medium-sized and large organizations and businesses
  • medical doctors and staff in hospitals and care facilities
  • call centers (e.g. service hotlines)
Typical Areas of Application
Role-based Telephony
Organise on-call services easily and reliably to ensure a complete availability

Our Application in Operation

Often, regulated duties have to be reorganized due to short-notice changes. For instance, employees can fall ill, have to fulfill other tasks or are temporarily available under a different number. According to those changes, call diversions have to be constantly adapted by an operator. This often results in errors and time lags during which service employees may not be available.

Complete Availability

The application 'Role-based Telephony' enables employees themselves to directly sign in, sign out or change the device they wish to be called on, using either their phone or a web-interface. Also, rules and conditions can be predefined to keep the on-call service available at all times.
Typical Areas of Application
Notifier-Pro
Multi Platform-Messaging with DAKS: User-friendly – Dependable – Flexible

Our Application in operation

In our modern work environment, the growing and vast spectrum of communications media and channels frequently confront us with particular demanding challenges – especially when it comes to messages that need to reach many recipients who all use different target media. DAKS overcomes these obstacles and distributes your messages reliably along different communications channels and media.

Notifier-Pro is a convenient and intuitive messaging user interface. It enables you to use DAKS to reach many individual subscribers as well as entire groups of users along various media – with one single message!

Supported protocols and media

  • E-mail
  • SMS
  • Radio modem / SMPP
  • DAKS Mobile Client
  • Unify OpenScape
  • Unify WL3 / OAP
  • Cisco Messaging
  • Mitel OM-AXI
  • Spectralink 8700 Series
  • Spectralink 7000/8400 Series *
  • Unify Circuit *
  • Text-to-Voice *
  • Twilio *
* in preparation
Typical Areas of Application
Intelligent Calling
Filter calls and process calls separately using whitelists

Our Application in operation

Intelligent Calling-Pro realizes an authority between callers and called persons with different functions (two of them in parallel per server):


Function 1

DAKS calls every individual user and user group authorized through a 'Whitelist' with special features that enable e.g. "forced release". Every user who is not authorized in this 'whitelist' is called normally, i.e. without the application of such special features.

Function 2

Ensures that DAKS-Pro normally plays back to every caller (of a hotline) an announcement before the call is thru-connected (e.g. the legally required info message indicating that the call will be recorded), and only skip this announcement for callers or customers and clients who are part of the whitelist and with whom the hotline provider has expressly agreed to omit this message.

Function 3

Same as Function 2, but here the info message is - where applicable - suppressed for the persons that are called by the hotline, and not for those who call the hotline.

Typical Areas of Application
Gateway
Integrate already existing communications networks and make network-to-network calls

Our Application in operation

In addition to link-up to the telephone or convergent voice/data network, DAKS-Pro also supports the link-up to a VoIP-based subsystem (e.g. to modern call systems in hospitals), and of up to 1000 directly connected SIP-based microphone units, PA couplers or SIP phones on the secondary connection side.

 

Terminals on the secondary connection side can be worked into the DAKS-Pro alarm processes (Broadcasts/Conferences), and can also activate these alarm processes. What is more, DAKS-Pro also serves as Gateway and with this function enables all calls between the subscribers of the PBX network to the secondary connection side, and vice versa.

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