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DAKS Training

Learn how to set up, administer and apply DAKS from our experienced trainers and DAKS specialists! We offer DAKS training courses for every skill level in our fully equipped DAKS Training Center or online as an e-learning course.

By regularly participating in our Service Specialist Training Courses, our sales and service partners qualify to be listed in the DAKS dealer directory as certified DAKS partners.

DAKS Training Center

Practically like playing: Equipped with the most modern technical equipment and constantly updated training tools, learning at the DAKS Training Center is not only effective but also fun!


Comfortably from your office or even from home: The Service Specialist Basic Course for DAKSeco is now available online as an e-learning course.

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FAQ - Frequently Asked Questions Regarding Courses
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How can I register for a training course?

Up to four weeks before the training date, the registration is exclusively processed by the ptm-academy:

After that, remaining capacities can be booked directly with tetronik. Please directly contact Mrs. Alexandra Jost:

E-mail: Alexandra.Jost@tetronik.com
Phone: (+49) 6128 963 458

Where does the DAKS training take place?

All training courses, with the exception of the DAKSeco Basic Course, take place at the tetronik Training Center in Taunusstein (near Wiesbaden).

tetronik Training Center
Silberbachstraße 10
65232 Taunusstein

Which accommodation options are available?

We kindly ask you to organize your accommodation yourself.
Hotels are available in the vicinity.

(Catering during training hours will be organized by tetronik.)

At what time does the training start?

On the first day, all training (except the DAKSeco Advanced Course 'Practice Camp') start at 10:00 am. The times for the following days depend on the scope of the course and will be communicated on the first training day.

The DAKSeco Advanced Course 'Practice Camp' starts on the first day at 12:00 am. with a lunch and ends on the second day at about 1:00 pm. with a lunchtime snack.

The DAKS Training Center is usually ready for your arrival 30 minutes before the training begins.

What do I have to bring to the training?

Please bring your notebook to the training (exception: DAKSpro Delta Course)! You will need your notebook with ability to locally connect to LAN and WLAN for the practical exercises during the course.

tetronik provides you with writing materials for your personal notes.

Are there any requirements necessary for participating in the training?

In order to successfully complete the DAKS Service Specialist Courses, we expect you to have general knowledge of telecommunications (VoIP, ISDN, telecommunications systems, Unified Communications (UC), soft switches, trunking, signalling, etc.).

To participate in the advanced courses you need to have completed a basic course.

Do you provide a course documentation?

We provide course documentation in digital form. You will receive a download link from us a few days before the training date. To be able to read and edit the course documentation during the training, please download the course documentation using the link before the training and bring your own equipment to the training.

Will I receive a certificate?

To be able to verify your skills is an invaluable advantage in complex markets. Therefore, every participant receives a certificate as a confirmation of his or her acquired skills.

Through your training participation and certification your company can advertise its expertise using the Certified DAKS Specialist logo.

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Training Program
We currently offer the following training courses:

Service Specialist
Certificate Courses


Service Specialist
Certificate Courses


Individual Training Courses
In addition to our standard training program, we can also organize training courses tailored to your individual needs:


select individually (e.g. DAKS-API, DAKS Customized Operator,...)


service technicians, sales experts, end users

Number of participants



German, English

Training location

usually at the DAKS Training Center, but if explicitly desired and depending on training content also on site with our mobile training equipment

Upcoming Courses
No English-language events scheduled at this time

Should your preferred course date be fully booked, we or the ptm academy will gladly put you on our waiting list. As soon as a place becomes available or a new course date is fixed, you will be automatically notified.


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